Terms & Conditions


Terms and Conditions

Alexa Travel Mart specifies a set of Terms and Conditions of use for the website and services provided by the website. Users availing services from Alexa Travel Mart shall be deemed to have read, understood and accepted the following terms of use for the website:

 

  1. All users can only avail the services provided and assured by the website after the full realization of payment prior to departure. If payment to the website is made by cheque, the Package/ tour component will be delivered only after realization of cheque.

  2. The website has right at any time and for any reason: (a)To cancel a tour package/tour component prior to the date of departure and if it does so, its liability shall be limited to refunding all the money paid by the Tourist, towards the tour package / tour component. (b)To amend, alter, vary or withdraw any tour, holiday, excursion or facility, it has advertised or published, or to substitute a hotel of similar class if it is deemed advisable or necessary. In either case the website shall not be liable for any damages, additional expenses or consequential loss suffered by the Tourist/Group.

  3. No person, other than the website, in writing has authority to vary, add, amplify or waive off any description, representation, terms and conditions set forth herein or any other terms & conditions regarding tour booked by the Tourist at the portal.

  4. The website will be under no circumstance be liable to the Tourist/Group: (a)Any death, personal injury, sickness, accident, loss, delays, increased expenses or consequential damages by any misadventure or otherwise caused. (b)Any act, omission or default of any hotelier, carrier, travel component supplier or other person or by any servant or agent employed by the travel component supplier who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the Tourist/Group, howsoever caused. In this clause the expression “however caused” includes negligence on the part of any person.

  5. It is the responsibility of the Tourist/Group to check and hold valid travel documents like passport and Visa till the end of the tour. In case any travel document like visa is refused, expires or is cancelled by the authorities, the tour participant will have to meet all the contingencies arising therefrom and to meet all expenses consequential thereto. The website will have no responsibility whatsoever in respect of the above matters. It is the responsibility of the Tourist/Group to check and hold valid travel documents like passport and Visa till the end of the tour. In case any travel document like visa is refused, expires or is cancelled by the authorities, the tour participant will have to meet all the contingencies arising therefrom and to meet all expenses consequential thereto. The website will have no responsibility whatsoever in respect of the above matters.

  6. The website takes no responsibility in respect of any condition brought about due to act of God.

  7. All claims, disputes and litigation relating to the tours arranged or co-coordinated by the website shall be construed according to current Indian laws only.

  8. Check in / Check out. Most hotels worldwide observe 1400-1600 Hrs. as Check-in time & 1000-1200 Hrs. as Check out time. If the Tourist/Group arrival is before or departure is after the normal check-in or check-out time, the website is not responsible for additional charges levied by the hotel or travel component supplier and such charges are to be settled by the Tourist/Group directly with the hotel or travel components supplier.

  9. The website will not be liable to any passenger for refund, compensation or claim for shortage of tour days or for cancellation, postponement or re-routing of any particular scheduled transport service due to any reasons including fog. The rules in respect of cancellation charges or refund will be applicable. The tickets are issued, subject to conditions herein.

 

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that

(i) you are at least 18 years of age and are of sound mind, 
(ii) you possess the legal authority to create a binding legal obligation,
(iii) you will use this Website in accordance with the Terms of Use, 
(iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,
(v) you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions; 
(v) i all information supplied by you on this Website is true, accurate, current and complete, and
(vii) if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

Payment Options:

You can visit our office and make the payment.

or

You can deposit the payment in any of the below mentioned bank: - (You must send us the receipt of payment deposit through mail on accounts@alexatravelmart.com and sales person’s id.)

or

You can make payment by your credit card by clicking on the link: http://alexatravelmart.com/makepayment.aspx

  1. If payment is by cheque, payment should be made at least 01 week before the delivery of documents.

  2. The cost of outbound package tour is payable in convertible foreign exchange (subject to RBI/GOI regulation).

Transaction Confirmation:

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

 

Cancellation and Amendment Policy:

Alexa Travel Mart provides its users the chance to cancel or amend their bookings. However, cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. 

Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.

 

Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows:

If cancellation is made any time not less than11 days prior to departure, 20% or Rs. 12,500/- (whichever is higher) shall be deducted. 

If cancellation is made 10 to 05 days prior to departure, 50% of tour cost shall be deducted. 

If cancellation is made 05 to 01 day prior to departure, 75% of tour cost shall be deducted. 

In case passenger is no show at the time of departure, 100% of tour cost shall be deducted. 

Cancellation charges for Star Cruises booking shall apply as per star cruises cancellation rules. 

Cancellation charges for Air Asia bookings shall apply as per Air Asia cancellation rules.

Sightseeing Tours & Airport Transfers

If cancellation made between 0 – 2 days prior to the day of departure – 100% cancellation charge

If cancellation made between 3 – 7 days prior to the day of departure – 25% cancellation charge

If cancellation made is greater than 7 days prior to the day of departure – No cancellation charge

(Cancellation policy may vary with the Sightseeing Tour or  Airport Transfer booked)

Cautionary Advice before Booking:

Travel tour packages/travel tour components that you are intent to book from us are of such nature where one has to undertake considerable amount of walking and physical activity to enjoy them. All tours involve long hours of travelling and some tour components may include theme park activities such as speed boat rides, balloon rides and other adventure sports which are suitable only for medically/physically fit persons. 

We therefore, forewarn heart patients, pregnant women, senior citizens, persons those requiring special care, patients of respiratory disorder, persons suffering from arthritis, blood pressure and diabetes, not to undertake tour. 

There will be no medical help that can be provided during such tours. It is therefore advised not to venture if any person requires special medical attention during the tour. There is no luggage assistance and it is expected every tourist to manage his own luggage. Some of the tourist products are without elevators/escalators and one may has to use stairs.

Inspite of the above mentioned warning tourist who undertakes tour at his own volition and risk, Alexa Travelmart will not be responsible for any medical complication that may arise during the tour. Not only this, one has to be medically fit and energetic to undertake tour packages. You must therefore satisfy yourself by undergoing medical checkup and obtain medical fitness certificate from your registered medical practioner.

 

PROHIBITED ACTIVITIES

use this Website or its contents for any commercial purpose;

  • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;
  • 'frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  • The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

If your booking or account shows signs of fraud, abuse, or suspicious activity, we may cancel any bookings associated with your name, email address, or account, and close any associated accounts. If you have conducted any fraudulent activity, we reserves the right to take any necessary legal action and you may be liable for monetary losses to, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact us Customer Service.